Jili Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Jili Casino in relation to your use of the website, mobile services, games, account functions and any related services. By accessing the site, registering an account, depositing money or placing a wager, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the site.

Jili Casino is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking whether online gambling is lawful for you and for complying with all laws, regulations and restrictions that apply to your location. Nothing on the site is intended to invite a person to gamble where gambling is prohibited.

You must be at least 18 years old, or any higher minimum age required by the laws that apply to you, before opening or using an account. Age and identity checks may be carried out at registration, before a withdrawal, during account use or at any other time. You must provide information that is accurate, complete and current, and you must update it when circumstances change.

• You may use only one personal account unless the operator has expressly approved another arrangement.
• You must not open an account in another person’s name or allow another person to use your account.
• You must keep your login details confidential and tell the operator promptly if you suspect that your account has been accessed without permission.
• You must not use the site for unlawful activity, fraud, money laundering, terrorist financing or any other prohibited purpose.
• You must not use automated software, bots, scripts, scraping tools or other technical methods to interfere with the site or gain an unfair advantage.
• You must not attempt to bypass security controls, account restrictions, location checks, self-exclusion measures or responsible gambling tools.

The operator may refuse an application, restrict access, suspend an account or close an account where it reasonably considers this necessary for legal, regulatory, security, responsible gambling, verification or operational reasons. Where permitted by law, the operator may request further information before allowing continued use of an account.

2. Accounts, games and wagers

Account information and verification

You are responsible for ensuring that the information connected with your account belongs to you and can be verified. This may include your name, date of birth, residential details, payment information, identity documents and other information reasonably required to meet legal or security obligations. Documents must be genuine, readable and provided in the requested form. The operator may retain records of verification and account activity in accordance with applicable privacy and record-keeping requirements.

An account is for personal use only. You must not sell, transfer, lend or otherwise make an account available to another person. You are responsible for activity carried out through your account unless you have taken reasonable steps to protect your login details and have promptly reported suspected unauthorised access.

Using the games

Games are provided for entertainment and gambling purposes. Outcomes are determined by the relevant game rules and, where applicable, randomised game systems. You acknowledge that gambling involves risk and that you may lose money. You should never wager more than you can afford to lose, and you should not treat gambling as a way to solve financial difficulties or generate income.

Before playing, you should review the rules, available features, stake information and any displayed terms for the particular game. A wager will generally be treated as accepted when it is recorded by the site, subject to any applicable game rules and technical checks. You should review your balance and transaction history regularly and report any apparent error as soon as possible.

If a game, result, balance or transaction is affected by an obvious error, system failure, communication problem or other technical issue, the operator may correct the error and take any action permitted by law. This may include cancelling affected wagers or correcting an incorrect account balance. The operator will not knowingly allow a technical fault to create an unfair advantage.

Prohibited conduct

You must not manipulate a game, exploit a software defect, use stolen or unauthorised payment methods, create multiple accounts to obtain an improper benefit, collude with another person or engage in any activity that undermines the fairness or security of the service. Suspected fraud, abuse or unlawful conduct may be referred to relevant authorities where required or permitted by law.

3. Deposits, withdrawals and promotions

Payments and account balances

Deposits must be made using a payment method that you are authorised to use. The payment account or instrument should generally be held in your own name. The operator may decline, reverse or review a transaction where the payment method cannot be verified, appears to be unauthorised, creates a security concern or does not meet applicable requirements.

You must check the amount before confirming a deposit or withdrawal request. Processing times can depend on verification, the payment provider, banking procedures, weekends, public holidays and other factors outside the operator’s control. Additional checks may be required before funds are released. The operator may apply transaction procedures, minimum or maximum amounts, fees or other conditions where these are disclosed to you and permitted by law.

You should not use the account as a bank account or payment transfer service. The operator may return funds through an appropriate method, request information about the source of funds or delay a transaction while compliance checks are completed. You remain responsible for any taxes, duties or reporting obligations that apply to you.

Bonuses and promotional offers

Promotions, bonuses, free plays and other offers may be subject to separate promotional terms. Those terms will explain eligibility, the offer period, any qualifying activity, wagering or play-through requirements, contribution rules, maximum or minimum amounts, withdrawal conditions and any restrictions that apply. You should read the relevant promotion terms before opting in or using an offer.

Unless a promotion expressly states otherwise, offers are intended for one person, one household and one account. The operator may withhold or remove a promotional benefit where it has been obtained through error, abuse, multiple accounts, misleading information or conduct that is inconsistent with the promotion terms. A promotion may be changed, withdrawn or ended where permitted by law, but this will not affect rights that cannot lawfully be excluded.

Incorrect payments and suspected fraud

You must tell the operator promptly if you believe that a deposit, withdrawal, wager, bonus or account balance is incorrect. Do not spend or withdraw funds that you know, or reasonably suspect, were credited in error. The operator may investigate the issue and correct the relevant entry in accordance with applicable law.

4. Responsible gambling, privacy and legal information

Responsible gambling

Jili Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a source of income or a solution to personal, financial or emotional problems. Before you play, consider setting a budget and time limit. Do not chase losses, gamble when upset or borrow money to gamble. Take regular breaks and stop if gambling is no longer enjoyable or is affecting other parts of your life.

• Use any available deposit, spending, session or loss controls that suit your circumstances.
• Consider a temporary break or account closure if you feel that you need time away from gambling.
• Seek support from a qualified counsellor or an appropriate gambling-help service if gambling is causing concern.
• Do not gamble on behalf of another person or encourage someone who is underage or self-excluded to gamble.
• Contact the operator through the available support channel if you need information about account restrictions or responsible gambling tools.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used for account administration, identity and age verification, payment processing, security, fraud prevention, customer support, responsible gambling measures, legal compliance and service improvement. You should review the privacy information before using the site so that you understand how personal information may be handled.

Electronic communications, including account notices, service messages and important changes to these terms, may be sent through the site or to the contact details associated with your account. You are responsible for keeping those details current and checking communications relating to your account.

Site content, availability and liability

The operator aims to keep the site and its information available and accurate, but uninterrupted access cannot be guaranteed. The site may be unavailable because of maintenance, updates, technical faults, internet or telecommunications issues, security events or circumstances outside the operator’s reasonable control. Content, games and features may be changed, suspended or removed when necessary.

To the extent permitted by law, the operator is not responsible for loss caused by your misuse of the site, failure to protect your account, inaccurate information supplied by you, interruptions outside its reasonable control or reliance on information that was not intended to be a guaranteed result. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Intellectual property and third-party links

The site, branding, text, graphics, software and other content are protected by intellectual property laws. You may use the site for personal, lawful purposes only. You must not copy, reproduce, publish, modify, distribute or commercially exploit site content without permission, except where the law allows it. Links to third-party services may be provided for convenience. The operator does not control every third-party service and is not responsible for its content, availability or policies.

Changes, complaints and governing requirements

These Terms & Conditions may be updated from time to time to reflect changes to the service, law, security requirements or business operations. The current version will apply when you use the site after it has been made available. If a change materially affects your rights or obligations, reasonable notice will be provided where required. If you do not accept an updated term, you should stop using the service and follow the available account closure process.

If you have a question, identify an error or wish to make a complaint, use the support or contact process made available on the site. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and screenshots where appropriate. Complaints may be assessed under the operator’s internal process and any applicable legal or dispute-resolution requirements.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are subject to the laws and legal requirements that apply to the relevant service and user, and any mandatory rights or protections remain unaffected.