Privacy Policy

How this policy applies

Jili Casino respects the privacy of its players and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the Jili Casino website, account areas, customer support channels and related online services. It also applies to information provided when a player registers, completes verification, makes a transaction, participates in gaming activity, or asks for assistance.

Personal information means information that identifies a person, or that can reasonably be connected with a person. The information handled will depend on how a player uses the service. Some information is needed to open and operate an account, while other information helps maintain security, improve the website or meet legal and operational responsibilities.

Players should provide information that is accurate, current and complete when requested. If details change, keeping the account information up to date can help with account access, verification, payments and support. Where information is not provided, some account features or services may not be available.

Information we may collect

A casino website typically handles several categories of information. The information collected may include the following, depending on the account, activity and choices of the player:

• Account details, such as a name, date of birth, contact details, login information, account preferences and other details supplied during registration.
• Identity and verification information, such as copies or details from identity documents, information used to confirm age and identity, and other information requested to complete security or compliance checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, gaming activity and related account balances. Payment information may also be handled by payment service providers involved in processing a transaction.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, time zone, connection details and information about how the website is accessed.
• Cookie and usage information, including pages visited, features used, session activity, preferences and other information collected through similar technologies.
• Communications and support information, including messages, enquiries, account requests, feedback and records needed to respond to a player or maintain a history of an interaction.
• Information connected with responsible gaming, account security, suspected fraud, unusual activity or other checks required to protect players and the service.

Jili Casino may receive information directly from a player, automatically from a device or browser, or from service providers supporting account, payment, identity, security and technical functions. Information may also be generated through account activity, such as login events, deposits, withdrawals, gameplay records and support requests.

Why information is used and shared

Personal information is used only for appropriate business, service, security and legal purposes. The main reasons for handling information include:

• Creating, maintaining and administering a player account.
• Providing access to the website, account features and gaming services.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age, security, anti-fraud and account protection checks.
• Responding to questions, resolving issues and providing customer support.
• Understanding how the website is used so that its performance, usability and security can be maintained or improved.
• Sending service-related messages, such as account, transaction, security or policy communications.
• Sending marketing communications where permitted and where a player has chosen to receive them.
• Detecting, preventing and investigating fraud, misuse, suspicious activity, technical problems and breaches of account security.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.

Information may be shared with carefully selected service providers that help operate the website and support its functions. These may include providers of payment processing, identity and verification services, hosting, technology, customer support, security, analytics and communications. Such providers should receive only the information needed for their service and are expected to handle it in a secure and appropriate manner.

Information may also be disclosed where necessary to protect players, Jili Casino or others, to investigate suspected unlawful or harmful conduct, to enforce applicable terms, or to comply with a lawful request or legal obligation. Information is not intended to be used for unrelated purposes without an appropriate reason or permission where permission is required.

Cookies, security and retention

Cookies and similar technologies

Jili Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, support security and understand general website usage. Some cookies may be necessary for account features, while others may help with performance, analysis or relevant communications.

Players can manage or restrict cookies through the settings of their browser or device. Browser settings may allow cookies to be deleted, blocked or limited. If some cookies are disabled, parts of the website may not work as intended, and certain account or preference features may be affected.

Security of information

Reasonable technical, administrative and operational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for an authorised purpose. Players should also protect their login details, use a secure device and notify support if they believe an account may have been compromised.

No online service can guarantee that information will always be completely secure. If a security incident affects personal information, appropriate steps may be taken to investigate, contain and address the incident, including providing notices where required.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving disputes, maintaining security and meeting business and legal responsibilities. Some records must be kept for a period required by law even after a player closes an account. This may include account, identity, payment, transaction, security or communication records.

When information is no longer needed, reasonable steps may be taken to securely delete it, destroy it or remove identifying details. Information held in secure backups may remain for a limited operational period before it is overwritten or removed.

Player privacy rights and requests

Players can ask questions about the handling of their personal information and may have rights to request access, correction or deletion of their information. Players may also withdraw consent to marketing communications at any time. To exercise these rights or make a privacy request, contact support@jilicasino.wtf.

• Access: ask for information about the personal data held about you, subject to appropriate checks and any lawful limits.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained because of legal, security, dispute or record-keeping requirements.
• Marketing consent: withdraw consent to promotional emails or other marketing communications. Service messages about an account, security, transactions or important changes may still be sent where necessary.
• Questions or complaints: ask how information is used, request clarification about this policy, or raise a concern about the handling of personal information.

A request may need to include enough information to confirm the identity of the person making it and to locate the relevant account or records. This helps protect personal information from unauthorised disclosure. Requests will be considered in line with applicable requirements, and there may be circumstances where access, correction or deletion cannot be completed immediately or in full.

Players can also stop marketing messages by using an unsubscribe option included in a promotional communication where available. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not necessarily remove information that must be retained for other valid purposes.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The updated version will be made available on the website and will apply from its stated effective date or, where no date is stated, from publication.

Players are encouraged to review this page occasionally so they remain aware of how personal information is handled. Continuing to use the service after an update may indicate acceptance of the revised policy where appropriate. For any privacy question, data rights request or concern, please contact support@jilicasino.wtf.