Responsible Gaming

Gamble for entertainment

Gambling can be an enjoyable leisure activity when it remains within your budget and does not interfere with other parts of your life. It also involves risk, and there is no guaranteed way to win. Each wager is an independent event, and previous results do not improve the likelihood of a future result. Avoid chasing losses or treating a game as an opportunity to recover money that has already been spent. The outcome of a game cannot be controlled by confidence, previous results or the amount you have already lost.

Before you play, decide how much time and money you are comfortable spending. Consider this amount the cost of entertainment, similar to spending on other leisure activities. Once your budget is used, stop playing. Do not increase your stake because you are frustrated, excited or trying to change an outcome. If gambling stops feeling enjoyable or starts to create pressure, stepping away is the safest choice.

Basic safer gambling principles

• Only gamble with money you can afford to lose after essential expenses have been covered.
• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, education or family commitments.
• Do not borrow money, sell possessions or use emergency funds to gamble.
• Never gamble when you are upset, under pressure, tired or affected by alcohol or other substances.
• Do not rely on gambling as an income source or a solution to financial difficulty.
• Keep a record of your deposits, withdrawals and time spent playing so your activity remains clear.
• Do not gamble to impress other people or respond to pressure from friends.
• Make sure gambling remains one leisure activity among other healthy interests and commitments.

You must be at least 18 years old to gamble in Australia. Do not allow children or other underage people to access your account. Keep your login details private, use appropriate device security and log out when you have finished playing, particularly when others can access the device. You are responsible for taking reasonable steps to prevent unauthorised access to your account.

Set limits and manage your account

Personal limits can help you keep gambling within a planned budget. Depending on the features available to you, you may be able to use deposit, spending, loss or session limits, as well as reminders and other account controls. Review the available settings before playing and choose limits based on your income, expenses and personal circumstances rather than on how much you hope to win.

Plan your limits before playing

1. Work out a gambling budget for a day, week or month after allowing for household costs and financial commitments.
2. Choose a maximum amount that you will not exceed, even if you experience a losing session or believe a win is likely.
3. Choose a maximum playing period and decide when you will stop for a break.
4. Use available account tools to apply your limits and check that they have been recorded correctly.
5. Review your activity regularly and reduce your limits if gambling is taking more time or money than intended.
6. Treat any limit as a maximum, not as a target that needs to be spent.
7. Keep gambling funds separate from accounts used for essential expenses where practical.

Limits are most effective when they are set before a gambling session begins. Avoid changing a limit in response to a loss or while you are emotionally involved in play. If a limit is increased, any applicable waiting or implementation period will apply according to the relevant account process. A limit is not a guarantee that you will win, lose only a certain amount or avoid harm on its own, so continue to monitor your behaviour.

Take a break or close your account

If you want time away from gambling, use any available break, timeout, self-exclusion or account-closure option. Choose a period that gives you enough space to step away from gambling and consider why you want a break. During a break, do not create another account or use another person’s account to continue playing. If you have difficulty stopping, a longer exclusion period and independent support may be appropriate.

Account controls may not immediately change your wider gambling habits. Consider removing saved payment methods, turning off gambling-related notifications and using device or banking tools that help you avoid impulsive spending. Tell someone you trust that you are taking a break so they can provide encouragement and accountability. If you close an account or request an exclusion, do not try to bypass that decision by accessing the service through another person or device.

Recognise signs of gambling harm

Gambling harm can develop gradually. It may affect finances, relationships, work, study, sleep and mental health. You do not need to wait for a serious crisis before asking for help. If gambling is becoming difficult to control or is causing stress, taking action early can make it easier to regain control. Concern from a partner, family member or friend can also be a useful reason to review your gambling.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by placing larger or more frequent wagers.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding gambling activity, losses or account transactions from family, friends or colleagues.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Borrowing money, using credit or selling belongings to continue playing or repay gambling-related debt.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about gambling or withdrawing from relationships.
• Feeling guilty, ashamed, hopeless or distressed after gambling.
• Using gambling to escape from sadness, stress, loneliness or other difficult feelings.
• Returning to gambling soon after deciding to stop.
• Neglecting sleep, exercise, hobbies or other activities because gambling is taking priority.

One sign does not provide a diagnosis, but several signs may indicate that gambling is no longer staying within safe boundaries. Stop playing, apply an account break or exclusion and speak with someone you trust. A qualified gambling counsellor, financial counsellor, doctor or mental health professional can help you understand what is happening and plan practical next steps. Support is available even if the amount of money involved seems small or the problem is recent.

Avoid chasing losses

A loss cannot be recovered by continuing to play, and there is no reliable strategy that guarantees a result. Chasing losses can lead to larger bets, faster decisions and further financial harm. If you notice that you are gambling to recover money, stop the session immediately. Move away from the website, review your account controls and seek support before gambling again. Do not take out a loan, use credit or ask another person for money to continue playing.

Support, privacy and safer play

Support is available for people affected by gambling, including partners, family members and friends. You can speak with an Australian gambling-help service, a qualified counsellor, a financial counsellor or a healthcare professional. These services can help with budgeting, emotional support, relationship impacts and strategies for reducing or stopping gambling. Choose a service that is appropriate for your location and needs.

If gambling has contributed to urgent financial stress, contact a financial counsellor before taking out a loan or using further credit. If it is affecting your mental health, speak with a doctor or mental health professional. If you or another person is in immediate danger, contact emergency services or attend the nearest hospital. You do not have to manage serious distress alone.

Our approach to responsible gaming

Jili Casino provides responsible gaming information to help players make informed decisions. Account features, verification processes, limits, breaks and exclusion options may depend on the account, service and applicable requirements. Read the information shown in your account and follow the instructions provided when using a control. If you are unsure how a feature works, do not continue gambling until you understand the available option.

We may take steps to support safer play, including asking questions about account activity or applying account restrictions where appropriate. These measures are not a substitute for personal limits or professional assistance. Responsible gambling is a shared responsibility, and the safest choice may be to stop gambling altogether. You should review your activity regularly and take action whenever gambling is no longer within your planned boundaries.

Protect your information

Use your own account and do not share your password or access details. Keep your devices and payment information secure, and review account activity for anything you do not recognise. Responsible gambling also includes protecting your personal and financial information. Refer to the applicable privacy information for details about how account information is handled.

If this page has made you concerned about your gambling, take a pause now. Sign out, use an available break or exclusion control, tell a trusted person and seek independent support. Asking for help is a practical step towards protecting your finances, relationships and wellbeing. You can ask for support at any stage, whether you want to reduce your gambling, take a temporary break or stop completely.